At AllSaii Clothing Shop, we combine contemporary fashion with exceptional service to ensure your shopping experience is as refined as your wardrobe. Below you’ll find all the details about our shipping and returns processes designed with your convenience in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to accommodate your needs:

1. Standard Shipping ($12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

2. Free Shipping (Orders over $50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

International Customers: We ship worldwide (excluding Asia and certain remote areas). Please note that customs fees and import duties are the responsibility of the customer.

Returns & Exchanges

We want you to love every AllSaii piece you purchase. If you’re not completely satisfied, our straightforward returns process makes it easy to exchange or return eligible items.

Return Policy Details

  • Returns and exchanges must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging must be included
  • Proof of purchase is required

Important: For hygiene reasons, swimwear, jewellery, and watches are final sale and cannot be returned or exchanged unless faulty.

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact our style consultants at [email protected] within 15 days of receiving your order
  2. Complete the return request form (template provided below)
  3. Wait for approval – we’ll respond within 48 hours with return instructions
  4. Package your items securely in the original packaging
  5. Ship your return using the provided shipping label (return shipping costs are the customer’s responsibility)

Return Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear AllSaii Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify alternative product if exchanging)]

My contact information:
– Full Name:
– Email:
– Phone Number:

Please provide return instructions at your earliest convenience.

Best regards,
[Your Name]

Refund Processing

Once we receive and inspect your return:

  • Processing time: 3-5 business days after receiving the returned item
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Credit card refunds appear within 5-10 business days; PayPal refunds are typically instant

Note: Shipping fees are non-refundable. For exchanges, we’ll ship your new item once we receive the return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Our Commitment to You

At AllSaii Clothing Shop, we’re dedicated to providing contemporary fashion with seamless service. Our Louisville-based team carefully crafts each piece and stands behind every purchase. Should you have any questions about our shipping or returns policy, don’t hesitate to contact our style consultants at [email protected].

Thank you for choosing AllSaii – where modern style meets exceptional service.