At AllSaii Clothing Shop, we’re committed to making your contemporary fashion experience seamless. Below you’ll find answers to our most common questions about our products, shipping, and more.
About Our Products
What types of clothing does AllSaii specialize in?
We offer carefully curated contemporary wardrobe essentials including dresses, knitwear, outerwear, suits & tailoring, swimwear, and versatile tops. Our collection focuses on premium fabrics and timeless silhouettes with modern details.
Do you carry plus sizes or petite options?
Currently we specialize in standard sizing (US 0-12) with select extended sizes in certain styles. Each product page specifies available sizes. We’re actively working to expand our size inclusivity.
How can I care for my AllSaii garments?
All items include care instructions, but we generally recommend:
– Hand washing delicate knits and silk pieces
– Using garment bags for machine washing
– Line drying to preserve fabric integrity
– Professional dry cleaning for tailored items
– Hand washing delicate knits and silk pieces
– Using garment bags for machine washing
– Line drying to preserve fabric integrity
– Professional dry cleaning for tailored items
Ordering & Account
How do I create an account?
Simply click “Register” during checkout or in the top navigation. Benefits include:
– Faster checkout
– Order tracking
– Wishlist capabilities
– Early access to sales
– Faster checkout
– Order tracking
– Wishlist capabilities
– Early access to sales
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify/cancel, please email [email protected] immediately with your order number. We’ll attempt to accommodate requests received within 1 hour of ordering.
Why was my account temporarily locked?
For security, accounts are locked after multiple failed login attempts. Reset your password or contact our style consultants at [email protected] for assistance.
Shipping & Delivery
What shipping options are available?
Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
Free Shipping: 15-25 business days via EMS (orders over $50)
All orders are processed within 1-2 business days with quality checks.
Free Shipping: 15-25 business days via EMS (orders over $50)
All orders are processed within 1-2 business days with quality checks.
Do you ship internationally?
Yes! We ship worldwide except certain Asian and remote locations. Our Louisville-based team personally oversees all international shipments to ensure your contemporary pieces arrive perfectly.
Why does my tracking number show no movement?
Carrier systems may take 24-48 hours to update after dispatch. If no movement shows after 3 business days, please contact us at [email protected] with your order number.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date. Items must be:
– Unworn/unwashed with tags attached
– In original packaging
– Accompanied by the packing slip
Final sale items (marked as such) cannot be returned.
– Unworn/unwashed with tags attached
– In original packaging
– Accompanied by the packing slip
Final sale items (marked as such) cannot be returned.
How do I initiate a return?
1. Email [email protected] with your order number and return request
2. We’ll provide a prepaid return label (deducted from refund) or instructions
3. Once received and inspected, refunds process within 5 business days
2. We’ll provide a prepaid return label (deducted from refund) or instructions
3. Once received and inspected, refunds process within 5 business days
Do you offer exchanges?
Currently we process returns and new orders separately for efficiency. For size exchanges, we recommend returning the original item and placing a new order to ensure availability.
Payments & Security
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are encrypted for security.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are encrypted for security.
Why was my payment declined?
Common reasons include:
– Insufficient funds
– International transaction blocks (contact your bank)
– Billing/shipping address mismatch
– Security verification required
Try again or use an alternate payment method. For persistent issues, contact your card issuer.
– Insufficient funds
– International transaction blocks (contact your bank)
– Billing/shipping address mismatch
– Security verification required
Try again or use an alternate payment method. For persistent issues, contact your card issuer.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store full payment details. For added security, we recommend PayPal checkout.
Still Have Questions?
Our Louisville-based style consultants are happy to assist with any other inquiries. Contact us at [email protected] and we’ll respond within 24 hours (except weekends).
Remember: Great contemporary style shouldn’t come with shopping headaches – and at AllSaii, it never does.